We are sorry to hear you are having an issue with one of our products. We would like to rectify the situation.
There are two options:
1) The easiest way would be to return for the place of purchase. Since we have return agreements with most of our customers, this usually should be the easiest way.
2) If this isn’t possible, you can send us the product you would like to return and we will do our best to send a new one at our cost. Please note that since this product was not purchased directly from us, we unfortunately are not able to provide prepaid labels.